Privacy Policy

Privacy Policy for Vgosh Health

Vgosh Health Private Limited (“Vgosh Health,” “we,” “us,” or “our”) is committed to protecting the privacy of our website visitors and registered users. This policy outlines how we handle your personal data when we act as the controller of that information.

What Personal Data Do We Collect?

We may collect, store, and use various types of information and personal data (“Collected Information”) to provide and improve our services:

A. Information from Your Website and Platform Interactions:

When you visit our website or use our platform, we automatically collect data about your device and activity, including:

• IP address
• Geographical location
• Browser type
• Referral source
• Length of visit
• Number of page views

B. Information Related to Transactions and Inquiries:

When you make an inquiry about our services or engage in transactions, we may collect:

• First and last name
• Title
• Contact information (email, phone number)
• Professional background data
• Personal life data (as voluntarily provided for service delivery)
• Connection data
• Localization data
• Application usage data
• Email communication data
• Call recording data

C. Registration and Subscription Information:

For website or platform registration, and for subscribing to our services or email notifications, we collect:

• First and last name
• Email address
• Phone number

D. Medical Documentation:

To facilitate our services, we collect medical report documents. This information is shared solely with relevant hospitals, doctors, or related entities for the purpose of understanding your medical case and providing appropriate treatment recommendations. It is never shared with advertising platforms or any entity not directly involved in delivering the services you requested.

Cookies and Other Tracking Technologies

We utilize cookies on our website. A cookie is a small text file sent by a web server to a web browser and stored by the browser. Each time the browser requests a page from the server, the text file is sent back, allowing the web server to identify and track the web browser. 

The information we obtain from cookies is part of the Collected Information. Our advertisers and service providers may also use cookies.

Most web browsers allow you to decline cookies (e.g., in Internet Explorer, you can block all cookies via “Tools,” “Internet Options,” “Privacy” settings). 

However, disabling cookies may negatively impact the functionality and usability of many websites, including ours. To enhance our services and website, we may engage third-party service providers to help us monitor, collect, and analyze information about your interactions with our website and the data you input. This may involve the use of their cookies on your computer.

For more detailed information about the cookies and other tracking technologies we use, please refer to our dedicated Cookies Policy.

How We Use Collected Information

The Collected Information, including your personal data, is used for the following purposes:

A. Communication:

To contact you via email, phone, messages, and other publicly available communication platforms regarding your inquiries and our services.

B. Website and Platform Improvement:

To administer and enhance the usability and functionality of our website and platform.

C. Personalizing Your Experience:

To improve your Browse experience by modifying and tailoring content (text, images, videos, links) to increase relevance to your interests.

D. Marketing and Communications:

To send you marketing materials and other communications related to our business or carefully selected third-party businesses that we believe may be of interest to you, either by postal mail or, with your specific consent, by email or similar technologies.

E. Statistical Analysis:

To provide other companies with anonymous statistical information about our users. This information will not identify any individual user.

F. Service Monitoring:

To monitor the responses to inquiries made through our system, while restricting access to the specific content of those responses to authorized personnel.

G. Advertising and Marketing Opt-Out:

To deliver relevant advertising, marketing, and event-based communications. If you choose to opt out of receiving such communications, you can do so by emailing us at email@vgoshhealth.com or by clicking the “unsubscribe” button at the bottom of our email newsletters. Vgosh Health will then ensure that new data collected about you will not be used for targeted advertising purposes. However, we may still use existing information to customize your website experience.

H. Educational Content and Patient Experiences:

To educate other users about medical experiences in the form of blogs, articles, pictures, and videos. If you have concerns about any content, you can report it to email@vgoshhealth.com, and appropriate action will be taken.

Lawful Grounds for Processing

If you are a registered platform user or a website visitor, our lawful basis for processing your Collected Information is our legitimate interest. This interest lies in understanding how users interact with our website and platform, and in continuously improving how we promote our products and services to better serve your needs.

Sharing Collected Information

We may share Collected Information about you in the following circumstances:

A. Service Providers:

With our trusted third-party sub-processors who provide essential services such as data center hosting, database hosting, dialer infrastructure, email synchronization, and sales and marketing operations.

B. Legal Requirements:

To the extent that we are legally obligated to do so.

C. Legal Proceedings:

In connection with any ongoing or prospective legal proceedings.

D. Protecting Our Rights:

To establish, exercise, or defend our legal rights (including providing information to others for fraud prevention and credit risk reduction).

E. Public Authorities:

In response to lawful requests by public authorities, including to meet national security or law enforcement requirements.

Security of Collected Information

We implement reasonable precautions to prevent the loss, misuse, or alteration of your personal data. However, data transmission over the internet is inherently insecure, and we cannot guarantee the absolute security of data sent online. All personal data you provide or that we collect about you will be stored on our secure servers. You are responsible for maintaining the confidentiality of your passwords. We will never ask you for your passwords.

Transfers of Collected Information

Vgosh Health is headquartered in Guduvancheri, Tamil Nadu, India. By submitting your personal data via this website or platform, you consent to the transfer of your personal data to us in India. We process transferred personal data in accordance with Indian data protection laws and relevant international frameworks.

We may transfer your personal data to third parties, as outlined in the “Sharing Collected Information” section, in adherence to data privacy principles.

These third parties perform specific functions as part of our products and services (e.g., data center hosting, CRM management, email services, survey solutions, IT service management software). 

These providers certify compliance with the latest data privacy regulations and are granted access to your personal data only to the extent necessary to perform their contracted services. They are bound by confidentiality agreements and are restricted from using personal data for other purposes.

Retention of Your Personal Data

We retain your personal data until you or an authorized member of your organization requests its removal from our systems. We may also purge data at our discretion for system maintenance and upkeep.

Changes to This Policy

We may update this Privacy Policy periodically by publishing a new version on our website. We encourage you to review this page occasionally to ensure you are comfortable with any changes.

Third-Party Websites

Our website may contain links to other websites. Please note that we are not responsible for the privacy policies or the actions of these third-party websites or their operators, including their collection or use of your personal data.

Access to Your Personal Data and Your Rights

If you use this website, upon request, Vgosh Health will grant you access to your personal data and allow you to correct, amend, or delete information that is demonstrated to be inaccurate or incomplete. Please refer to the “Contact Us” details on our website.

If you are a platform user, we rely on you to update and correct your personal data as necessary for the purposes for which that data was collected (e.g., contact information for invoicing).

Your Data Rights:

You have the right to:

• Have any inaccurate, incomplete, or incorrect personal data corrected (rectified).
• Request access to your personal data, including receiving a copy of it.
• Withdraw consent at any time if we process your personal data based on your consent, without affecting the lawfulness of processing before withdrawal.
• Have your personal data erased under certain circumstances.
• Lodge a complaint with the supervisory authority of your habitual residence, place of work, or place of alleged infringement, if you believe our processing of your personal data infringes applicable law.

Please Contact Us if you wish to exercise any of your rights regarding the personal data processed by this website or platform.